Maintaining existing telephony infrastructure, this Call Back solution integrates with the phone system as is, and boosts the PABX or IP-PBX with callback functionalities via multiple callback methods.
Available Callback Methods/Triggering:
DDI / DID trigger callback
Web-based (internet) callback
Pre-Defined DID/DDI Trigger Call-Back
Users call a pre-allocated corporate telephone number, often called a DDI (direct dial in) or DID (direct inward dial) number, and then receive a callback call on their registered callback number. Once receiving the callback call, users can make unlimited consecutive outbound calls by keying double pound key (#, #).
The CLI Callback service (a.k.a. ANI callback) is used in countries where CLI (calling line identification or caller ID) is available through the PTT. Users dial the/a DDI number to trigger the callback to the registered user, and can then make unlimited consecutive outbound calls by keying double pound key (#, #).
Users can also initiate a Callback by sending an SMS message to the designated number which includes the destination number. After receiving the callback call, users can make unlimited consecutive outbound calls by keying double pound key (#, #).
Web-based (internet) Call-Back
With this web-based visual Callback-Dialer, users dial the destination number and then receive a callback call on their registered callback number.
CallThrough is a corporate callback trigger which enables authorized corporate users outside the office to call a pre-allocated telephone (DDI) number for obtaining a secondary dial-tone from within the organization's PBX/PABX to make calls using the low VPN tariffs.
Ideal for Telecom Distributors, Resellers and Service Providers
Given the applications' flexibility and scalability, this smart Callback application can be pre-configured to meet precise customer requirements so companies can easily expand the cost-effective solution to meet their evolving telephony needs over time.