Success story –TeleManagerTechnologies
TeleManager Technologies Inc.was founded in 1997. The Headquartersreside in Newark, NJ and is located on the campus of the New Jersey Institute of Technology. TeleManager offers pharmacies IVR and telecommunication solutions that leverageexisting and future technologies. Telemanager’sgoal is to provide patients, prescribers, and staff with simple and effective ways to satisfy their respective communications and service needs.Telemanager services thousands of pharmacies throughout the USA including independent community pharmacies, small and large chains, hospitals, clinics and institutional facilities.
Need and requirements:
Three key factors facilitated choosing an SMS customer premises gateway.
1. Telemanager required a secure and efficient way to send real time notification to customers of any respective pharmacy viaSMS. The key factor forusing Customer Premises Equipment was the ability to secure the end user (SMS recipient) database behind the data center firewall rather than export it to a third party out of concern forpatient medical privacy.
2. A second key factor is the ability to utilize a multi SIM device housing SIMs from carriers throughout the US to maximize the savings on the cost of sendingSMS.
3. The robust API that enabled supporting the unique applications developed by telemanager for SMS notification
4. Scalability of N+1 to large numbers under one management system The aforementioned notifications to the end user included messages notifying that the prescription is ready, pick up notifications, prescription expirationnotifications, auto re-fill reminders, periodic medical test reminders relating to specific medications, warnings and recalls on medications, new information on medications, new medications for specific patients, new test results on medications and more.
At the same time Telemanager wanted to use the platform to send subtle marketing promotions and receive an Interactive Response for the marketing promotion prompting the recipient to buy goods or services.
Telemanager utilizes the HG-7000 series Gateway, connecting via the Hypermedia SMS Pro Server’s (HG-7100) robust API to the Telemanager secure application and thus provides a seamless connectivity and near real time messaging to over 350,000 customers nationwide. The system is connected to over 4000 pharmacies throughout the USA as of end of 2011.
The SMS services were offered at no additional cost to each customer of each pharmacy as a way to provide better customer service and foster better customer loyalty to a specific pharmacy. From a survey conducted by Telemanager with 10 pharmacies, it turned out that there was an average increase of close to 30% in revenue derived from those customers that subscribed to the service. The survey also revealed that the customers were delighted with the service and are becoming an “Educated Consumer” thus spending more $$ per single purchase taking advantage of promotions and special offers.
Val Gurovich, President and CTO of Telemanager: “Hypermedia’s SMS system provided us with an affordable and extremely effective outbound messaging platform fulfilling all our key requirements. Taking advantage of SMS communication as an acceptable and personal form of communication, we were able to create an extremely targeted, cost effective and direct notification service providing an innovative and valuable customer service tool to our customers. The system we purchased from Hypermedia is stable and scalable affording us expansion and increased revenue. The ROI on the systems was approx. four months”
Success story –Joel Towing
Joel Towing-Miami, Florida USA –a small company comprised of two brothers and a father began their operations with a main focal point of purchasing older vehicles in rough shape and crapping them for their metal and parts. To some in the Hialeah community this is a god-send as the monies paid heavily outweigh the baggage that comes with keeping a rusting vehicle on the ront lawn. Many vehicles purchased are not in running order, have insect infestations, and some even house the local rodents. Bottom line, if it’s got metal, they’ll take it. Usual purchase prices range from $300-$450 depending upon the size/weight/condition of the vehicle.
Need and requirements:
Knowing their niche market, the next step was to market their services to the population. Since inception,most of their clientele has been referred to them by previous customers and through word-of-mouth advertising. While these are inexpensive ventures in marketing, they hardly provide a continuous influx of interested parties. Contemplating different alternatives to gain more exposure in the ever expanding competition, the Joel brothers found it difficult to get the competitive edge.
Advertising this day andage has become superfluous, so much so that our minds are bombarded with messages thousands of times a day to the point where evolution teaches us to tune them out. Ever see a commercial that intrigues you maybe through laughter or contemplating thought where the next minute later it becomes an exercise just to remember the actual brand or product being promoted? Happens to all of us. So the question is, how can an advertising message be most effectively delivered where one is able to cognitively recollect the brand or company? The answer is SMS messaging.
The Joel brothers, in a stroke of genius,got note of this tactic and began their research. Their findings discovered the huge opportunity to market their services to the local community. Ican at this point bore you with all the statistical data uncovered as to how likely someone is to respond to SMS vs. email, and how more immediate such a response is,but statistical evidence only tells a small part of the story. Experience will tell mostof it. Without any prior knowledge in marketing or SMS technology and on a whim and confidence in their initiative, the Joel brothers purchased an HG-7000 SMS Gateway with Campaigner software from Hypermedia and began the arduous work of building their client database. Once completed,they began their campaign advertising their ervices through SMS text messages.
In a period of 3 months and 4 gateways later, they are basking in their success – increasing revenue by 70%. The break-even return oninvestment on most advertising programs can take months, for Joel Towing, it took a couple of weeks. Now that business is up, the brothers are not looking back on their decision;in fact they have broadened their revenue spectrum to advertise forother on-competing companies via SMS.
Joel Martinez, CEO of Joel Towing “Hypermedia SMS system provided us with an affordable and extremely effective marketing platform. Taking advantage of SMS communication as an cceptable and personal form of communication we were able to create an extremely targeted, cost effective and direct marketing tool to provide us a significantedge over our competitors. We were surprised by the response we received and our turnover grew by 70% within three months”